1. Introduction Legacy Life Stories (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (legacylifestories.co.uk) or engage our services to create memoirs, biographies, and films.

2. Identity of Data Controller Legacy Life Stories Registered Company Number: 16069391 Registered Address: 45 High Street, Haverfordwest, SA61 2BP, United Kingdom Email: info@legacylifestories.co.uk Phone: 0203 442 9580

3. Information We Collect We may collect and process the following personal data:

• Contact Information: name, email address, postal address, phone number.
• Project Details: interview recordings, transcripts, photographs, documents, and materials you provide for your memoir or film.
• Payment Data: billing address, credit/debit card details, payment history.
• Usage Data: information about how you use our website, including IP address, browser type, pages visited, and referring URLs (collected via cookies and analytics).
• Communications Data: correspondence between you and our team, including inquiries, support requests, and feedback.

4. How We Use Your Information We use your personal data to:

• Provide, personalize, and improve our services and products (books, films, biographies).
• Process payments and manage billing.
• Communicate with you regarding your project, inquiries, and marketing (with your consent where required).
• Analyze website usage to enhance user experience and develop new features.
• Comply with legal obligations and enforce our terms of service.

5. Legal Basis for Processing Under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, we rely on the following legal bases:

• Contractual Necessity: to perform our agreement with you when you commission a biography or film.
• Consent: when you sign up for marketing communications or provide sensitive materials.
• Legal Obligation: compliance with tax, accounting, and other statutory requirements.
• Legitimate Interests: to operate and improve our business, secure our systems, and protect our rights.

6. Sharing Your Information We may share your personal data with:

• Service Providers: third parties who perform services on our behalf, such as printers, editors, film editors, website hosts, and payment processors.
• Professional Advisors: legal, accounting, and insurance professionals where necessary.
• Affiliates: our trusted partners involved in producing your legacy project (e.g., photographers, graphic designers).
• Law Enforcement & Regulators: if required by law or to protect our legal rights.

We do not sell or rent your personal data to third parties for marketing purposes.

7. International Transfers Where our service providers are located outside the UK, we ensure appropriate safeguards, such as standard contractual clauses, to protect your data in compliance with data protection laws.

8. Data Security We implement technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction, including encryption, access controls, and secure servers.

9. Data Retention We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Typically, we retain project-related materials for [insert period, e.g., 7 years] after completion.

10. Your Rights Under the GDPR, you have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Erase your data (where we have no legal obligation to retain it).
• Restrict or object to processing of your data.
• Data portability (receive your data in a structured, machine-readable format).
• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us at info@legacylifestories.co.uk.

11. Cookies & Tracking Technologies We use cookies and similar technologies to enhance your experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

12. Third-Party Links Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal data.

13. Updates to This Policy We may update this Privacy Policy periodically. The “Effective Date” above indicates when the policy was last revised. We encourage you to review this page regularly.

14. Contact Us If you have questions or concerns about this policy, please contact:

Legacy Life Stories Email: info@legacylifestories.co.uk Phone: 0203 442 9580